Responsible Gambling
At Horizons Casino, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gambling should be an enjoyable form of entertainment, and we take our responsibility to promote responsible gambling practices seriously.
Our Commitment
Horizons Casino is licensed and regulated by the UK Gambling Commission (License Number: 000-000-000-R-000000-000). We adhere to all UK gambling regulations and work closely with industry organizations to ensure the highest standards of player protection.
Gambling Responsibly
Gambling should always be fun and never interfere with your daily life, relationships, or financial responsibilities. Here are some guidelines to help you gamble responsibly:
- Set a budget before you start playing and stick to it
- Never gamble with money you cannot afford to lose
- Set time limits for your gaming sessions
- Take regular breaks during play
- Never chase your losses
- Don't gamble when you're upset, depressed, or under the influence of alcohol or drugs
- Keep gambling in perspective - it's entertainment, not a way to make money
Player Protection Tools
We provide various tools to help you maintain control over your gambling:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. These limits can be decreased immediately but increases require a 24-hour cooling-off period.
Time Limits
Set session time limits to remind you how long you've been playing. You'll receive notifications when your time limit is reached.
Loss Limits
Set limits on how much you're willing to lose over a specific period. Once reached, you won't be able to continue playing until the period resets.
Reality Checks
Receive pop-up reminders showing how long you've been playing and how much you've spent during your session.
Self-Exclusion
If you need to take a break from gambling, you can self-exclude for periods ranging from 24 hours to permanently. During this time, you won't be able to access your account or receive marketing communications.
Underage Gambling Prevention
We have a zero-tolerance policy towards underage gambling. All players must be 18 years or older to register and play at Horizons Casino. We use advanced age verification systems and regularly monitor accounts for suspicious activity.
Signs of Problem Gambling
If you recognize any of these warning signs in yourself or someone you know, it may indicate a gambling problem:
- Spending more money or time gambling than you can afford
- Chasing losses with bigger bets
- Lying about gambling activities
- Neglecting work, family, or other responsibilities
- Borrowing money to gamble
- Feeling anxious or depressed about gambling
- Unable to stop or control gambling urges
Getting Help
If you're concerned about your gambling habits, help is available. Contact these organizations for free, confidential support:
GamCare
Phone: 0808 8020 133 (24/7 helpline)
Website: www.gamcare.org.uk
Live chat available on their website
Gamblers Anonymous
Phone: 020 7384 3040
Website: www.gamblersanonymous.org.uk
BeGambleAware
Website: www.begambleaware.org
Provides information, advice, and support for problem gambling
GAMSTOP
Website: www.gamstop.co.uk
Free service that allows you to self-exclude from all UK licensed gambling operators
Contact Us
If you have any concerns about responsible gambling or need assistance with our player protection tools, please contact our support team:
Email: [email protected]
Live Chat: Available 24/7 on our website
Phone: +44 20 3808 9999 (Available Monday-Sunday, 9:00 AM - 11:00 PM GMT)
Third-Party Blocking Software
You can also use third-party software to block access to gambling websites:
- Gamban - Blocks gambling websites and apps
- Qustodio - Parental control software
- Net Nanny - Internet filtering software
Regular Review
This Responsible Gambling policy is regularly reviewed and updated to ensure it remains current and effective. Last updated: March 15, 2026.
Remember: When the fun stops, stop. Gambling should never be seen as a way to make money or solve financial problems. If you're struggling with gambling, seek help immediately.
