Privacy Policy

Effective Date: 1 March 2026

Welcome to Casino Horizons. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: such as your name, date of birth, address, email address, phone number, and payment details.
Account Information: username, password, and other registration details.
Usage Data: information about how you use our website and services, including IP address, browser type, pages visited, time spent on pages, and clickstream data.
Transaction Data: details of payments to and from you and other details of products and services you have purchased from us.
Communication Data: any correspondence you send to us, including support requests and feedback.

2. How We Use Your Information

We use your personal data to:

Provide and manage your account and services.
Process payments and prevent fraud.
Comply with legal and regulatory obligations, including age verification and anti-money laundering checks.
Improve our website, services, and customer experience.
Send you marketing communications where you have consented to receive them.
Respond to your inquiries and provide customer support.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent, where applicable.
Performance of a contract with you.
Compliance with legal obligations.
Our legitimate interests, such as improving our services and preventing fraud, provided your interests do not override these.

4. Sharing Your Information

We may share your personal data with:

Regulatory authorities and law enforcement agencies as required by law.
Payment processors and financial institutions to facilitate transactions.
Third-party service providers who assist us in operating our website and business, under strict confidentiality agreements.
Affiliated companies within the Casino Horizons group.

We do not sell your personal data to third parties.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the right to:

Access your personal data.
Request correction of inaccurate data.
Request erasure of your data in certain circumstances.
Object to or restrict processing of your data.
Request data portability.
Withdraw consent at any time where processing is based on consent.
Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookies Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]
Address: Casino Horizons Ltd, 45 Regent Street, London, SW1Y 4LR, United Kingdom
Phone: +44 20 7946 0123